A green light on BT Hub means that the device is starting up. Generally, when you see the green light on your BT Hub, you do not need to worry as it should change to solid blue once the device is properly on and operational.
However, sometimes the green light stays and does not change. This indicates that your BT Hub has an issue, and you may have problems with your internet connection.
To solve a solid green light on your Hub, you can do a factory reset, turn it off and on, or try another router to see whether the issue is with the hub or not.
If you are not able to solve the problem at home, you should contact BT tech support as they will help diagnose the issue and provide some actionable solutions for you to follow.
Continue reading to learn more about BT Hub’s green light.
What Is The Meaning of Green Light On Your BT Hub?
BT offers different types of hubs so you should check your model to understand the meaning of the green light.
If you are using Ultrafast Smart Hub, BT Smart Hub 2, 4, and 5, and BT Smart Hub, the green light shows that the hub is starting up. Usually, you need to give the hub around two to three minutes and the light will turn to solid blue.
There are two color behaviors if you are using Hybrid Connect. The first one is a solid green light on the circle which shows that your hub is starting up.
The second one is a flashing green light on the circle which indicates that the hub and the Hybrid Connect device that you are using are not paired.
When your BT Hub is showing a green light, there is no need to worry as this is a normal thing. The issue is when the light remains green and does not change to a solid blue light.
If the green light remains on the device for more than three minutes, there may be an issue with the Hub or an internet connection issue.
Fixing a Green Light on Your BT Hub
The following are some of the simplest ways that you can fix a solid green light on your BT hub:
1. Restart or Power Cycle Your BT Hub
Restarting or power cycling your BT Hub are two basic options to help you resolve the green light issue.
The difference between a restart and a power cycle is that with a restart, the Hub is connected to the power source throughout. On the other hand, during a power cycle, the device is disconnected from the power source and other cables.
To restart your BT Hub, locate the power button at the rear of the device. Press the power button once to turn the device off. After a few minutes, press the power button again to turn the device back on.
To run a power cycle, press the power button to turn the device off. Then, disconnect all cables (power, ethernet, USB) and leave the device to rest for a few minutes.
Next, reconnect all the cables and press the power button to turn the Hub back on.
2. Do a Factory Reset
If the green light does not go away after turning the BT Hub off and on, you should try and factory reset your device. This process normally solves any conflict in your Hub’s settings that may be causing the green light.
Remember that when you do a factory reset on your BT Hub, it will erase all the customizations meaning that you have to configure your device again such as resetting the username and password.
To do a factory reset, you need to find the reset button which is located at the back of the BT Hub. Use a pen or a paperclip to press the button and hold it for around five seconds.
The BT Hub will have a flashing orange light when it is booting up then after a few seconds it will turn to solid blue.
But if the BT Hub is still showing a green light, you should try the next step.
3. Try Using Another Router
If you want to know whether the issue is with the BT Hub or not, you should try connecting to another router if you have one.
If the other router is connecting to the internet, then your BT Hub device may have a problem. If this is the case, try the next step as your BT Hub is probably malfunctioning.
4. Contact Customer Support
If you have tried the above fixes but your BT Hub is still showing a green light, you should contact BT tech support for assistance.
A technician will advise you on what to do which could be getting a new Hub if the problem cannot be fixed.
Other BT Hub Lights
Knowing the meaning of the other light colors on a BT Hub device is also helpful in quickly diagnosing any issues. These are briefly explained below:
- Blue Light
When the light on your device is blue, it typically indicates that it is functioning correctly, and you can access the internet without any connectivity problems.
However, in some models, blue light may signify that the device is in energy-saving mode.
- Red Light
If you notice a red light on your BT Hub, it means that your device is experiencing a malfunction due to external or internal damage. Additionally, it could suggest a potential service outage.
- Purple Light
When your BT Hub displays a flashing purple light, it signifies that the device is functioning, but it is unable to establish an internet connection.
- Orange Light
If you notice a flashing orange light on your BT Hub, it indicates that there is no issue with your network, but your broadband connection may be experiencing problems.
Typically, the flashing orange light will change to blue after a few minutes once the issue is resolved.
However, a steady orange light on your BT Hub means that the device is in good condition, but it is not connecting to the network.
- No Light
If the lights on your hub are not on, it suggests that either your device is turned off, or the settings for the light indicators on the Hub are disabled.
Hopefully, this article has given you all the information that you need to know about the green light on your BT Hub.
You must understand the meaning of the different BT Hub lights so that you can know what to do.
Generally, a green light will quickly transform into a blue light after the BT Hub has started up.
However, a prolonged green light means there could be an issue with the device or the internet connection, and we have provided some quick solutions such as a factory reset for you to try.
If the issue cannot be solved, you should contact technical support for further assistance.