You’ve got a doorbell with a built-in camera, and you’re ready to get started – but your system isn’t working.
The Ring code P1-65 means that your Ring Camera is not connecting to WiFi.
How can you fix it?
First up, it will be important to check if your WiFi is actually working and your Ring is getting a strong enough signal from your router.
If you recently reconfigured your router or installed a new one, you will have to change the settings on your Ring system to get it paired up again.
And, if all else fails, you may succeed with a power cycle.
Too much info or not sure how to go about doing some of these things? No problem!
Read on to find detailed explanations on how to fix your issue.
Does The Ring Doorbell Have A Power Supply?
It may sound too obvious to mention, but this is such an easy thing to check. You’ll be super-upset with yourself if you try everything else only to discover this basic problem. So, start here.
If you’re running off a cable power supply, is your doorbell plugged in? Is the power switch on?
If you’re running on battery or solar, you can use the app to check these using the Ring app. You’ll find this under “Device Health.” If your battery is low, it’s time to charge it—simple fix.
Just a note: a Ring battery pack is rechargeable but it only lasts for 6 to 12 months. If you’re in this range and run it exclusively with battery power, it’s a good thing to check. Try trading it out with a spare battery pack – it’s good to have one handy in any case.
Is Your WiFi Working?
The most obvious reason why your Ring Camera can’t connect is that your WiFi has gone down. After all, service outages do occur.
And do remember that a camera requires bandwidth, so it may struggle during peak internet use times.
If you’re at home, it will be easy enough to check if your WiFi is OK. If your devices are connected to the router but don’t have good internet access, there may be a service outage.
If not, you may need to direct your attention to the router rather than the Ring camera. Restarting your router is an easy fix that often works.
You can also check your Ring device using the Ring app. Go to “Device Health” and check your Ring’s signal strength.
An amber or red indicator shows poor connection and there are troubleshooting steps that include some of the tips we’re giving you here.
Is Your Router Too Far From the Ring Doorbell and Cam?
If you have just set up your Ring Doorbell and you get the Ring code p1-65 but your WiFi seems to be working fine on your other devices, there’s an additional point to consider.
Your router broadcasts WiFi signals to your devices. But, if there are obstacles in the way, the signal to your doorbell may be too weak for the Ring doorbell to function.
Unfortunately, although it sounds easy on paper, fixing this issue can get a little complicated.
Sure, you can try moving your router closer to the door, but would you want to, and will you still have good WiFi throughout the interior of your home?
How To Fix This Without Moving Your Router
No surprise, Ring has considered this problem, and they offer the Ring Chime Pro as a WiFi extender and audible doorbell. Of course, that means buying the additional hardware.
An alternative, though a costly one, would be to install a mesh system that picks up signal from your WiFi and then rebroadcasts it.
However, if you already have other dead spots in your home, you might find the investment worthwhile. A WiFi booster is another possible alternative and does much the same thing.
Obviously, you wouldn’t want to rush out and buy additional hardware if you aren’t sure that your router’s location is the issue. And there are other troubleshooting steps to try too.
However, if you suspect this might be the problem, try moving your router nearer to the door as a test, even if you don’t think the new router location will be practical for you.
At least you’ll have found the reason why your Ring camera won’t work and will be able to decide what to do from there.
Have You Made Any Changes to Your WiFi Recently?
It was working just fine, but now your Ring camera is not connecting to WiFi. Frustrating!
Stop and think about any changes you may have made to your WiFi setup. Perhaps you recently changed your username and password. Or perhaps you switched to a new ISP.
If you think this might be the reason why you’re having connection issues, it’s time to use the Ring app to reconnect the Ring doorbell and camera to your WiFi.
- Open the app and tap the menu button.
- Select devices and choose the camera you need to reconnect.
- Go to the Device Health section
- Check out the area named “Network” and choose “Change Network”
- Follow the steps the app suggests
- On the Ring itself, press the setup button (you’ll have to remove the battery casing to find it). If you can’t reach a camera that’s mounted too high for you, select “movement” on the app and use the motion detection feature to reconnect.
- Hit “Continue” and follow the prompts. Then, give your Ring a few minutes to connect to your WiFi.
- Verify whether you were successful by checking the Device Health tool on your app.
WiFi Should Have Service: Reboot Didn’t Work
If you’ve reached this point, you’re fairly sure that the WiFi issue is a problem between the Ring and the router.
You know that you didn’t make any changes to your WiFi, and your Ring camera was working just fine in the past.
You may have done a basic restart on your router and your Ring device, but without success. What now?
A power cycle is a good way to clear out any glitches in the system, and you should power cycle both the router and the Ring device to make sure you’ve covered all your bases.
- Disconnect the Ring from its power supply and remove the battery
- Disconnect the router from its power supply
- If your router has backup batteries, remove them
- Wait for a couple of minutes
- Plug everything back in and give it a little time to connect
- Check Device Health on your app
Don’t Confuse Ring Issues With ISP, Phone, or Router Issues
The most common reasons why a Ring camera doesn’t connect are routers too far away, ISP issues, or router issues.
In most cases, you shouldn’t have to tamper much with the doorbell itself unless the battery needs replacing.
Don’t forget to check your phone first. You don’t want to jump through hoops only to find that you disabled WiFi on your phone by accident (facepalm moment).
Usually, router troubleshooting starting with a simple reboot should solve the problem – but not if your ISP isn’t giving you decent speeds.
Of course, if you have to factory reset your router or reconfigure it, you’ll have to reconnect the Ring system, but you should be able to do that using the app.
Failing that, there is a reset button on the Ring under the battery cover and you can always set up the whole Ring system from scratch.
You Need Strong, Reliable WiFi for a Ring Doorbell
Ring doorbells sure sound like a great idea. You can see who is at your door using your mobile phone.
You can talk to people who are at your door using the speaker even when you aren’t at home, and your Ring camera records comings and goings.
However, apart from false alarms when it picks up a movement near your door, the one big drawback is that you need a very steady internet connection with good speeds.
And, you can expect it to use up quite a lot of bandwidth which might slow down your other devices.
In short, a Ring doorbell might not ultimately suit you if you’re frequently getting the Ring code p1-65. Your WiFi might, quite simply, not be up to the task.
Have your heart set on fixing it and keeping it working all the same? You may have to shop around for solutions to improve your WiFi strength.
It could be a matter of boosting the signal from your router to your doorbell, or you might have to find a new ISP that offers a better connection.