A red globe on your Verizon router shows that your device is having connectivity problems.
But to understand exactly what the problem is, you should know the sequence of the red light, whether it is solid red, blinking slowly, or fast.
A solid red globe means that your router is having connectivity issues, a slow-blinking red globe means that the gateway is the problem, and a fast-blinking red globe means that your router is overheated.
You can solve a Verizon red globe by updating your firmware, ensuring that the cables are not loose, resetting the router, or checking for any outages in your area.
However, if you cannot solve this problem, you should contact customer care and they will send a professional to help you fix the problem.
If the problem cannot be fixed, you may need to replace the router.
Continue reading to learn more about a red globe on a Verizon router.
Meaning Of Red Globe On Verizon Router
If your Verizon router is showing a red globe, it means that it is not able to connect to the internet.
Additionally, there are different types of red lights on your Verizon router, and each has a different meaning. They include:
1. Solid Red Globe
A solid red globe on your Verizon router means that there is no internet connection because the ethernet cable is damaged or your router is outdated.
If you have a device that uses an ethernet connection, you can use it to access the internet using the same connection to see whether it is working. If it is not working, then the cable is damaged.
2. Red Light Blinking Slowly
If the red globe on your router is blinking slowly, it means that your gateway has an issue. This shows that it is not able to connect to the network.
Therefore, you should check your router’s configuration settings on the dashboard of your account.
3. Red Light Flashing Fast
Finally, your router is overheated if the red globe is flashing fast. If this is the case, you should turn off your router and let it cool down for a few minutes.
Alternatively, you can put the router in an open area so that it gets proper circulation of air.
Why Does Verizon Router Show a Red Globe?
The main reason why your Verizon router is having the red globe is an internet connection issue. The causes of the internet connection issue include:
- Loose cables.
- The router is not receiving power or is turned off.
- Network outages/maintenance in your area.
- Corrupt hardware.
- Outdated firmware.
- Overheated router.
- Defective/bad router.
- Issues with the router’s configuration.
How To Solve The Verizon FiOS Router Red Light Issue
Now that you know the reasons why your Verizon router has a red globe, below are some of the solutions that you can try:
1. Restart or Power Cycle Your Router
Restarting and power cycling your router are similar processes, but they are also different enough to be useful in separate scenarios.
Restarting your router means that it is momentarily disconnected from power by restarting the software while keeping the hardware running. So, in simple terms, you just need to turn the router off and then on again.
On the other hand, a power cycle means that the router is completely disconnected from the power source, and the power is flushed from the internal hardware.
A restart helps to resolve software issues, while a power cycle helps if the issue is related to hardware, connection, or unresponsiveness of the router.
You can restart your Verizon using the My Verizon app or manually.
To power cycle your router manually, follow the steps below:
- Disconnect the router from the power outlet and give it a few minutes.
- Plug the router back in and wait for it to completely boot up.
- It will take about two minutes for the router to restart.
Follow the steps below to restart the router using My Verizon App:
- Download My Verizon App and install it on your mobile phone.
- Log in to your Verizon account on the App.
- Click on the ‘Menu’ button which is in the screen’s top left corner.
- Choose ‘Devices’ from the menu.
- Find the router that you want to restart and click on it.
- From the list of options, select ‘Reboot’.
- Give the router a few minutes to reboot then reconnect to the network.
If restarting your router does not solve the red light, try the next step.
2. Check Wall Outlet & Cable Connections
Most of the time, cables that are loose and damaged are the cause of a red globe on your router. To solve this problem, you should inspect all the cable and wire connections and check for any signs of damage.
Even a faulty power socket or power cable can prevent your router from operating properly. If there is any damage to the cables, you should replace them immediately.
The following are the steps to check wall outlet and cable connections:
- Disconnect all the cable connections and reconnect them back. Ensure that there aren’t any loose connections.
- Check for any signs of twisted or damaged wires.
- Use a different ethernet cable to check if it works.
- Additionally, you should connect the router to a different power outlet.
- Connect the ethernet cable to a different LAN port.
If your Verizon router still has the red globe, check if there are any network outages in your area.
3. Check for Local Outages in Your Area
Chances are high that your internet service provider has some internet issues if your Verizon router is showing a solid red globe.
Your router might have lost connection from the Verizon network or Verizon internet is operating slowly. This happens if there is maintenance happening by your ISP or a network outage in your area.
You can confirm whether there is an outage in your area by calling your internet provider. If the issue is from their end, all you need to do is wait for them to fix it. Below are the steps to check for network outages in your area:
- Make a call to your internet provider and ask if there are any outages.
- Check for any updates on their website.
- Send them an email.
If there are no outages, check your router to ensure that it is not overheating.
4. Check for Overheating
Sometimes your Verizon router overheats, which leads to a solid red light. Overheating happens if your router is covered with a cloth or placed in a corner that does not have proper ventilation.
To deal with this problem, turn off your router and let it cool down for about 5 minutes then turn it on and allow it to properly boot. The following are the ways and tips to prevent your router from overheating:
- Avoid connecting the maximum number of devices to the same network, as it will cause an overload on the router.
- Ensure that the router is placed in a properly ventilated area.
- Put the router above ground level.
- Ensure that there is nothing on top of the router.
- If there is any dust deposition, make sure that you clean the router.
If your router is not overheated but is still showing a red globe, check if it needs any software updates.
5. Update Router Firmware
A red globe on your Verizon router can be caused by outdated firmware. Therefore, updating the firmware can resolve the issue by fixing the software bugs or conflicts that may be causing the red globe.
The following are the steps to update your router’s firmware:
- Open your browser and go to the Admin Web GUI.
- Log in using your credentials and head over to system settings.
- Look for ‘Check for Software Update’ and click on it.
- If there is an update, download and install it.
- Give the router time to reboot itself as it may take a while.
To ensure that the firmware is fully updated, do not remove the router from the power outlet or turn it off during the process.
6. Reset ONT
Resetting the ONT may solve the problem of a red globe on your router and help you connect back to the internet.
The steps to reset ONT are:
- Locate the ONT and disconnect it from the power outlet.
- Now remove the ONT’s batteries.
- Give it a minute before putting the batteries back in.
- Reconnect it back to the power outlet.
If the ONT is not the issue, try resetting your router.
7. Reset the Router
If after trying the above steps your router still has a red globe, try factory resetting it.
Doing a factory reset on your router will restore it to its default settings. Remember that this process will remove all saved WiFi names, settings, and passwords from the system, and you will be required to set it back again.
You can reset your router manually using the reset button located at the back of the router. Press it for about 15 seconds using a pin or paperclip.
Then release it slowly and give the router time to reboot as it may take a few minutes.
Alternatively, you can reset it using the browser by logging into your Verizon account. Then go to Advance settings and tap on Utilities then Save & Restore. Select the option of Factory Default then click on Restore Configuration.
8. Contact Verizon Support
If the red globe on the Verizon router continues to persist even after a factory reset, it is possible that the hardware is faulty or there is another underlying issue.
Seeking assistance from a professional is recommended. You can contact the Verizon support team for help with troubleshooting and resolving the issue.
To get assistance, you can visit the Verizon website or call their support team at 1-800-837-4966. Their representatives can guide you through the necessary steps to address the problem and may even arrange for a technician to visit your location.
Additionally, if your router is still under warranty, you may be eligible for a replacement.
9. Try Another Router
If you have another router available in your home, you could try connecting it to check if it successfully connects to the network.
Using a more advanced Verizon FiOS compatible router can offer faster speeds and a more reliable connection compared to an older Verizon router that may be unable to provide the same level of performance.
If you are frequently experiencing internet connectivity issues, it’s possible that your router is not functioning correctly. In such a scenario, it may be worth considering purchasing a new router to address the problem.
Frequently Asked Questions
Why is the world symbol on my Verizon router red?
The red globe on the Verizon router typically indicates that there is no internet connection available. However, it can also indicate issues with the gateway or overheating of the device.
This problem may be caused by a range of factors, including configuration issues with the router, loose cable connections, or a problem with the internet service provided by your ISP.
How can I fix my blinking red globe at home?
There are several steps you can take to troubleshoot the issue. Begin by checking all cable connections and restarting the router.
You may also wish to contact your ISP to inquire about any service outages in your area. If the router appears to be overheating, you could attempt to resolve this issue by turning off the device and allowing it to cool down for around 5 minutes.
If none of these steps resolve the problem, performing a factory reset on the router may be necessary.
What Color Should The Verizon Router Light Be?
The color that should be on your Verizon router depends on the model of your device. However, most of them show a solid white light when the router is turned on and functioning properly.
If the color is not white, then something else is happening with your device such as a firmware update, booting up in progress, or attempting to establish an internet connection.
How do I tell if my Verizon router is deteriorating?
If you experience slow internet speeds and frequent disconnections, it may mean that your device is deteriorating.
Additionally, if you notice any unusual behavior in the lights on your router, it could suggest a malfunction. Overheating is another sign that your router may be failing, and it’s a good idea to consider replacing it.
Hopefully, this article has given you all the information that you need to fix a red globe on a Verizon router. There are different states of red light on your router which include solid, flashing slowly, and flashing faster.
The causes of a red globe on your Verizon router can range from outdated firmware and overheating to issues connecting to the internet.
A simple restart can help solve the problem, but you can also try any of the steps mentioned above.
If none of the methods work, you should contact customer care to help you solve the issue.