Virgin Media Flashing Green Light But No Internet (Causes & Fixes)

Virgin Media Flashing Green Light

Are you wondering why your Virgin Media has a flashing green light but there is no internet?

This indicates a deeper problem that may affect the speed and connection of your router, which leaves your devices with no access to the internet.

A blinking green light on a Virgin Media router means that it is in the process of downloading and installing a new firmware update.

Therefore, you should give it about 30 minutes to an hour to finish the update.

However, if the blinking does not stop, then there is an issue as your router may be stuck in an update loop.

Other causes for a flashing green light include loose connections and issues with the main power supply.

Resetting your router should fix the problem with the software updates. In addition, you should inspect the cables to ensure that they are firmly connected.

Continue reading to know more about fixing a blinking green light on your Virgin Media router.

Why Is My Virgin Media Router Flashing Green Light?

Please note that the Virgin Media router has different lights indicating its status.

If the WiFi symbol light is flashing green, it means that the router is successfully connected to the internet, indicating that there are no issues with the router.

Additionally, there is a Power Light, which should be white when the router is functioning correctly.

However, if the Power Light is flashing green, you should consider the following possible causes:

  • Loose connections between the router and cables.
  • The white cable is not properly connected to the router.
  • Problems with the main power supply between the wall and the router.

In addition to the Power Light, there is an Internet Light with two arrows. Normally, it should not have any light.

But if it is flashing green, you should consider the following reasons:

  • Software or firmware update in progress.
  • The router may be stuck while updating.

How To Fix A Flashing Green Light On A Virgin Media Hub

Fixing Virgin Media Flashing Green Light

Please note that if the WiFi symbol light on your Virgin Media router is flashing green, there is no action required.

However, if the Power Light is flashing green, please refer to the following solutions:

1. Check the White Connector Cable

When the Power Light on your Virgin Media router flashes green, it indicates power issues that can result in an apparent internet connection without the ability to browse.

To address this problem, follow these steps:

  • Turn off the router.
  • Check the connection between the white connector cable and the isolator cable.
  • Ensure that the isolator cable is securely connected to the “Wall” side of the connector cable.
  • Verify that the connector and isolator cables have a tight connection.
  • Lightly tug the cables to ensure they fit correctly.

If you notice the cables come apart easily, the connection should be tightened. Also, ensure the other side of the white connector cable is properly connected to the router.

Turn on the router after completing the above steps and observe if the Power Light continues to flash green. If it does, proceed to the next solution.

2. Check the Hub Power Supply

In some cases, the issue may not be with the white connector cable but with the hub power supply cable. To check and fix the hub power supply cable, follow these steps:

  • Turn off the main power switch and hub switch.
  • Inspect the power supply cable connections.
  • Check the connection between the power supply cable and the hub. If it is loose, tighten it.
  • Verify that the power supply cable is securely connected to the socket.
  • If the connection is loose, remove the power supply cable and plug it back in.
  • If the socket itself is loose, consider plugging the power supply cable into another socket.
  • Turn on both the main power switch and the hub switch.
  • Hopefully, the Power Light on the router will no longer flash green.

3. Inspect Splitter Connections

A splitter is a component that connects the connector and isolator cables, ensuring proper signal transmission to the router.

Improper splitter connections can result in the Virgin Media router flashing green without internet access. To check the splitter connections, follow these steps:

  • Verify that the isolator cable is securely plugged into the splitter.
  • Check that the connector cable is properly connected to the splitter as well.
  • If any loose connections are detected, remove the respective cable and plug it back in.

By following these steps, you can ensure that the splitter connections are secure, potentially resolving the issue of the Virgin Media router flashing green without internet connectivity.

4. Check for Outages

The flashing green light issue may be caused by a service outage. This can occur due to factors such as inclement weather, technical difficulties on your ISP’s end, or scheduled maintenance.

To determine if an outage is causing the problem, the easiest method is to visit the Virgin Media Service Status page using your smartphone. 

Alternatively, you can check the current status on websites like Down Detector or IsTheServiceDown.

If it is confirmed that an outage is an underlying issue, you will need to wait for the Virgin Media technical teams to resolve it.

Once the problem is fixed, the flashing green light on the power indicator should cease.

What To Do If The Internet Light Is Blinking Green

If the blinking green light appears on the Internet Light, some alternative solutions should be tried. These are presented below.

1. Wait For the Software to Fully Update

Please note that this solution specifically applies to the Internet Light flashing green.

Based on feedback from some Virgin Media users, a software update can take 5 to 30 minutes.

If you observe the Internet Light flashing green, it is advisable to wait approximately an hour for the router to complete its software update.

After the update is finished, the light will remain green for approximately 2 minutes.

2. Reboot Your Router

If your Virgin Media router is stuck on an update and continuously displays a flashing green light, you can try resolving it by rebooting the router.

Rebooting sends a new software update request, terminating the previous update.

Follow these steps to reboot your router:

  • Turn off the black power switch located on the backside of the hub.
  • Wait for 5-10 seconds.
  • Turn the power switch back on.
  • Allow 5 to 10 minutes for the router to reboot properly.
  • Once the reboot is complete, the Power Light should be white.

3. Implement a Factory Reset if the Router Update Is Stuck

If you suspect that your Virgin Media router is stuck on an update, causing the Internet Light to flash green continuously, you can attempt to resolve it by performing a reset.

Follow these steps:

  • Keep the router powered on.
  • Locate the Reset pinhole located on the rear of the Virgin Media router.
  • Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds.
  • Allow the router to reset to its factory settings and wait for approximately 30 seconds.

Once the router is operational again, please note that you will need to reconfigure any usernames or passwords that were previously stored on the router.

What To Do After Resetting Your Virgin Media Router?

After resetting your Virgin Media router, you will need to log in using the default username and password provided on the router. However, if you wish to customize these settings, follow these steps:

  • Open any web browser.
  • Enter the router’s IP address.
  • Locate the router’s username and password to log in.
  • Once logged in, locate the “Configure Your WiFi Connection” option.
  • Proceed to update the credentials s desired.

If you encounter any further difficulties after resetting your Virgin Media router, it is recommended to contact your technician or reach out to the company for assistance.

Still Seeing a Blinking Green Light, Contact Support

If your Virgin Media router’s power light still flashes green after following the recommendations, contact Virgin Media support for assistance.

Explain the issue, and they will conduct checks and tests to diagnose and provide solutions. If unsuccessful, you can request a technician visit to address the issue directly.


What Is The Difference Between Power Cycling And Resetting The Virgin Media Hub?

Power cycling the Virgin Media Hub involves disconnecting it from the power source for at least 60 seconds before reconnecting, addressing minor issues without affecting settings.

Resetting, in contrast, restores the hub to factory defaults, erasing all configurations, and is used for more significant troubleshooting or starting fresh.

How To Update Virgin Media Hub Firmware?

Virgin Media Hubs are designed to receive firmware updates automatically. Ensure that your hub is connected to the internet and powered on. The updates are usually pushed by Virgin Media, and your hub will install them automatically.

Final Words

Hopefully, you’re now clear on the actions you can take to resolve a blinking green light on the Internet or the power light of a Virgin Media router.

The best solution for solving a blinking green light on a Virgin Media device is to do a factory reset. This process will force the router to restart the process of updating the firmware if it is stuck in a loop.

Additionally, you should check all the cables including isolator cables, connector cables, splitter connections, and power supply cables.

If you are not able to fix the problem, you should book an appointment with Virgin Media so that a professional technician can have a look at your device and help solve the problem.

Daniele Besana

Daniele Besana

Daniele is a freelancer consultant with 15 years of experience in network security, customer support, Linux and Salsa. He worked for Juniper Networks in Netherlands, providing support and consultancy on security projects across Europe and Middle-East.

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