Your Eero system cuts out dead spots that you can’t reach using your regular router – and it does it without affecting your connection speed like range extenders do.
But now that Eero is blinking white and you don’t seem to have internet. Like all technology, it’s fantastic when it’s working – frustrating when it isn’t. Here’s what you need to know in a nutshell.
If you see a blinking white light on your Eero, it could just be booting up or trying to connect to the internet. In that case, all it needs is a little time.
But if the issue persists, your Eero may have disconnected itself from your Eero app. Restarting the app might solve the problem and a soft reset may work if that fails.
Still no luck? Check with your ISP to find out whether you have an outage. If not, it’s time to get tough.
Remove and re-add your Eero, try a soft reset if you haven’t done so yet, restart your network, or go for broke with a full factory reset. Need a step-by-step walkthrough?
How To Fix A Blinking White Light On Your Eero
1. First Up: Wait it Out
There’s no point in jumping through hoops to get your Eero blinking white light to turn solid (how it should be if you’re connected) when the system is still booting up or might yet connect on its own.
Your first troubleshooting step is the easiest. Just give it some time.
If you still have a Eero with a blinking white light after ten minutes or so, it’s time to get started with more hands-on fixes – but not before you call your Internet Service Provider.
2. Call Your ISP (Internet Service Provider)
It stands to reason that if there’s no internet to connect to, your Eero can’t do its job. Sometimes, your ISP may need to undergo planned maintenance. At others, there may be unscheduled outages (i.e: it had a breakdown).
Spare yourself the frustration of running around trying to fix something that isn’t your Eero’s fault in the first place. If you have other Eeros in the house and they’re working fine, it isn’t your ISP’s fault.
If you aren’t sure, make that call before you begin. If the fault lies with your ISP, there’s nothing to do but wait for service to be restored.
If your ISP says you ought to have internet, move on to the next possibility.
3. Check Your Cables
It’s always worth a try. Check the cables at the back of your Eero to make sure nothing is loose or damaged. In particular, look at the cable connections to your gateway Eero.
That’s the one that connects to your modem. There are also ports that allow you to wire your Eeros together. You can try unplugging your cables and plugging them in firmly during the process.
While this is one of the less-likely reasons why you have problems, it only takes a minute.
4. Look for Firmware Updates
Is your system running on the latest, up-to-date software? There’s only one way to find out. Open your Eero app, go to “Settings” and search for the option labeled “Software updates.”
If there’s an update you haven’t installed yet, you’ll see a notification showing that updates are available.
Install the update and expect the system to restart at the end of the process. With your software up to date, the Eero’s blinking white light could be a thing of the past.
5. Restart a Problem Eero
Grab your mobile and access the Eero app. Open the “Home” tab and hit the “Online Status” button at the top of the screen.
Choose the Eero that’s not working, and scroll through your options until you find the “Reset” button. The Eero will restart. Give it a little time to boot up and then check it again. Remember, the solid white light is what you want to see.
6. Restart the Whole Eero Network
To restart your network, all you need is your Eero app. Navigate to “settings” and look for “Restart Network.”
A touch of the button, and the whole thing restarts. With a bit of luck, that could be all you need to do.
7. Remove the Eero and Re-Add it
If you’ve pinpointed your issue to one Eero in your system, removing it and re-adding it might make a difference. Once again, the app comes in handy.
Find the prime suspect on the app and select “Remove Eero.” Hit “Confirm” and then re-add the Eero following the prompts on the app.
8. Eero Blinking White: Power Cycle the Eero
It sounds complex, but it’s as easy as can be. Unplug the power cable of your Eero, and wait a minute so that it can “forget” anything that was making it glitchy.
Then plug it in again, give it time to boot up, and see whether the blinking light settles down to steady white.
You may also decide to power cycle everything on your network including the modem, router, and your Eeros.
The same principles apply. Unplug everything, give it a couple of minutes, and then plug it all back in again.
9. Soft Reset: A Possible Fix
You can get rid of potentially faulty network configurations without losing your sessions. In simple terms, you might lose a glitch, but you won’t have to reconfigure everything.
If you have one of the Eero 6 models, you’ll find the reset button at the bottom of your Eero. If you have the Eero Beacon, it will be on the right side of your Eero.
If you’re running the first generation Eero, the reset button is recessed, and you’ll need something to press it. Later models have a straightforward button that you can push by hand.
Press and hold the button for about seven seconds. The LED will change color to yellow. When this happens, release the button. Your reset has been successful!
10. Hard Reset for Eero: Easy Steps
If a soft reset didn’t work, it’s time to try a hard reset. But before you do, be aware that you’ll be restoring the Eero to factory settings – that is, you’ll have to set it up again as if it were a new device.
Find the same reset button you used for the soft reset, but this time, hold it in for longer. It will need about 15 seconds for the LED to turn red, indicating that the hard reset is complete.
When the light changes to a blinking blue color, you can start setting up your Eero in the same way you did when it was new – and once that’s done, you should get the steady white light you were hoping for all along.
11. New Eero System: Did You Set It Up Right?
If you have a new system, you may be wondering if you set everything up correctly, but unless you ignored the advice your app gave you, you probably didn’t.
The app even checks the placement of your Eeros to let you know if you’ve chosen the right locations. However, if you think you missed something, you could try running the setup process again.
12. Faulty Eero Device
We’ll hope that your Eero is working fine by now, but if it isn’t, you need help. There’s even a chance that your Eero is faulty. If you live in the US or Canada, you can reach Eero support by calling 877 659 2347.
Tell the support agents about everything you’ve done so far, and if they ask you to repeat certain steps, follow their instructions.
If the worst comes to the worst, and they can’t solve your issue, they’ll assign a technician to check out your system. If it’s still under guarantee and the issue isn’t your fault, you won’t even pay for the privilege.
The Eero Lights
As noted in this article, an Eero’s blinking white light means that it’s trying to connect to the internet.
If it continues for too long, you’ll need to troubleshoot. But what about all the other color flights your Eero might display? Here’s a quick rundown.
- No light means no power.
- A blinking blue light means that bluetooth is being broadcast.
- Solid blue means that the Eero app has connected itself to your Eero and setup is in progress.
- Blinking green means that your device has detected multiple Eeros.
- Blinking yellow light warns you that an unapproved power source is connected.
- Solid white is the light you like best: the internet is connected!
- Solid red indicates no internet.
Your enemies (apart from no light at all) are blinking yellow, solid red, or a blinking white light that doesn’t stabilize to steady white.
In this article, we’ve covered all the home fixes you can possibly try. We’re hoping that one of them works for you.
All in all, it’s a great system, so persevere with it. You should find the results worth the effort.
In fact, experiencing problems with an Eero system is rather rare since it’s designed to be self-fixing – but sometimes, stuff happens and a little intervention is needed after all!