Xfinity Stream App Not Working (Causes & Fixes)

Xfinity Streaming App Not Working

Is your Xfinity Stream app not working? You’ve come to the right place to learn all the causes of this issue alongside the best troubleshooting tips!

Since its release, the Xfinity Stream app has faced many issues, causing much frustration for customers.

Understanding the potential reasons why the Xfinity Stream app is not working is the first step toward finding a solution.

Some of the main reasons why your app is not working include outdated software, no internet connection, a corrupted download program, database issues, or even internet outages.

Also, you may find the Xfinity Stream app is not operational on specific platforms like iOS, Android, Samsung TV, Roku devices, Firestick, Chromebook, or Apple TV.

In terms of troubleshooting, we recommend various options including updating the Stream app, restarting your router or modem devices, or re-download specific programs within the app.

Common Causes of Xfinity Stream App Problems and How to Fix Them

Below are some common reasons that may cause issues with the Xfinity Stream app and their corresponding fixes:

1. Out-of-Date App

If you find yourself using an outdated version of the Xfinity Stream app, there is a possibility that it may no longer be compatible with your device.

In such cases, the initial step you should take is to update the app and assess whether this resolves the issue.

For updating the app on an Android device, follow these instructions:

  • Launch the Google Play Store app on your Android device.
  • Tap on the Menu icon represented by three horizontal lines.
  • Select “My apps & games” from the menu.
  • If there is an available update for the Xfinity Stream app, locate the app in the list and tap “Update.”
  • Wait for the update to download and install.
  • After the update is complete, try using the Xfinity Stream app again to see if the issue is resolved.

For updating the app on an iOS device, you can follow these simple steps:

  • Launch the App Store app on your iOS device.
  • Tap on your profile picture located in the top-right corner of the screen.
  • Select “Purchased” from the menu.
  • Look for the Xfinity Stream app in the list of purchased apps.
  • If an update is available for the Xfinity Stream app, tap “Update” next to the app.
  • Allow the update to download and install.
  • Once the installation is complete, try using the Xfinity Stream app again to check if the issue has been resolved.

2. No Active Network Connection

One of the common reasons why the Xfinity Stream app may stop working is due to an inactive or weak network connection.

The app relies on a strong and active network connection to function properly.

To test your network connection, you can follow these steps:

  • Check another device to see if it can connect to the Internet. If it cannot, it indicates a potential issue with your network.
  • Connect your device to a different WiFi network and check if the Xfinity Stream app works there. If it functions correctly on the new network, it suggests a problem with your original WiFi network.
  • Attempt to connect to a cellular data network.

3. Xfinity Service is Down

If you encounter issues with the Xfinity Stream app, the Xfinity service in your area may be currently experiencing disruptions.

A service outage indicates a problem with your cable or internet connection.

To check the status of the Xfinity service, you can visit the Xfinity Service Status page. If it confirms that the Xfinity service is down, unfortunately, there is nothing you can do to resolve it on your own.

4. Downloaded Programs are not Playing

If you encounter difficulties while attempting to watch a downloaded program that is not playing on the Xfinity Stream app, you can try the following steps:

  • Verify the Downloaded Programs section within the Xfinity Stream app to ensure the program is still available in the Downloads section and hasn’t expired.
  • In case the downloaded program has expired, attempt to re-download it.
  • If you can’t find the program in the Downloads section, it might have been accidentally deleted. Consider redownloading it.

5. Xfinity Stream App is not Working While Away From Home

When you are not at home, the Xfinity Stream app allows you to stream TV on your mobile, but there are specific limitations you should be aware of:

  • Only stream content on a single device.
  • Some TV shows and channels may be unavailable for streaming when you are away from home.
  • If you encounter issues with the Xfinity Stream app while using it outside your home, first ensure that you are connected to a network.

6. Cast Doesn’t Work

If you encounter issues while attempting to cast content from the Xfinity Stream app to your TV, you can try the following troubleshooting steps:

  • Restart the app on your mobile device.
  • Restart both your mobile device and TV.
  • Make sure both the TV and mobile device are connected to a similar WiFi network.

7. Xfinity Stream Not Working on Roku Devices

If you are experiencing issues with the app on your Roku device, there are several troubleshooting steps you can try:

  • Restart the app on your Roku device.
  • Restart your Roku device by powering it off and then on again.
  • Make sure both the Roku device and your mobile are using a similar network.
  • Check the app store on your Roku device for any updates that are available for the Xfinity Stream app and install them if there are any.

8. Remove the Stream App from Your Devices and Restart Modem

An additional troubleshooting step you can take is to remove or uninstall the Xfinity Stream app from your device.

After that, if you have separate devices for the router and modem, disconnect your router from the modem.

Next, reconnect all the devices, and wait until the router successfully reconnects to the Internet. Once the connection is stable, proceed to reinstall the Xfinity Stream app on your affected devices. 

9. Xfinity Stream Not Working on Fire Stick

If you encounter issues while attempting to use the Xfinity Stream app on your Amazon Fire Stick, you can follow these troubleshooting steps:

  • Restart the app on your Amazon Fire Stick.
  • Restart your Amazon Fire Stick by navigating to the settings and selecting the “Restart” option.
  • Ensure that both your mobile and Amazon Fire Stick are connected to a similar WiFi.
  • Verify that you are signed into your Amazon account on the Fire Stick.

10. Samsung TV Having Issues With Xfinity Stream App

If you own a Samsung smart TV and encounter issues with the Xfinity Stream app, you can follow these steps to resolve the problem:

  • Check for updates for the Xfinity Stream app by opening the app and navigating to Settings > About. If an update is available, select “Update.”
  • If the issue persists, try restarting your TV to refresh the system.
  • If the problem persists after restarting, consider deleting the Xfinity Stream app from your smart TV.
  • After uninstalling the app, proceed to reinstall it from the app store or the Samsung app marketplace.

11. Xfinity Stream Not Working on iPad or iPhone

If you encounter issues while using the Xfinity Stream app on your iPad or iPhone, there are several troubleshooting steps you can take:

  • Restart the app on your iPhone or iPad.
  • Restart your iPhone or iPad by powering it off and then on again.
  • Ensure that your iPhone or iPad is connected to a cellular data or WiFi network, depending on your preference.
  • Check the App Store for any available updates for the app by going to Settings > App Store > Updates and see if there is an update available.

12. Xfinity Stream Does Not Work on Chromebook

If you encounter issues on your Chromebook with the Xfinity Stream app, you can attempt the following steps to resolve the problem:

  • Restart the app on your Chromebook.
  • Restart your Chromebook by powering it off and turning it on again.
  • Ensure that your Chromebook is connected to a WiFi network.
  • Check for any available updates for the app by opening the Chrome browser, navigating to Settings, then About Chrome OS, and finally clicking on Check for Updates.

13. Xfinity Stream Not Working on Apple TV

If you encounter issues while using the Xfinity Stream app on your Apple TV, follow these steps to troubleshoot and potentially resolve the problem:

  • Ensure that your Apple TV is connected to a WiFi network.
  • Restart both the Xfinity Stream app and your Apple TV.
  • Check for any available updates for the Xfinity Stream app. To do this, find the app in the App Store on your Apple TV and select “Update.”
  • Additionally, you can check for updates in your Apple TV’s operating system. Navigate to Settings > System > Software Updates and see if an update is available.

14. Xfinity Stream App is Freezing All The Time

Various factors can lead to the Xfinity Stream app freezing. To resolve this issue, consider the following steps:

  • Close other applications running on your device to free up system resources.
  • Restart your device to refresh its functionalities.
  • Restart the app to eliminate any temporary glitches.
  • Check for updates for the Xfinity Stream app to ensure you have the latest version.
  • If the problem persists, try deleting the Xfinity Stream app and reinstalling it to clear any potential app-related issues.
  • Assess your network’s performance by conducting a speed test. Type “speed test” into a Google search to check if your house receives sufficient bandwidth.

15. Cannot See All Recordings on Xfinity Stream App

If you are experiencing an issue with the App where not all recordings are visible, try the following solution:

  • Open the Xfinity App and log in.
  • Click on the three lines located in the top-left corner.
  • Scroll down and select “Xfinity Stream.”
  • Scroll to the bottom of the page and double-tap the version.
  • Click on “Clear Device-Specific Settings.

16. Contact Customer Care

If you encounter persistent problems with the Xfinity Stream app, the most effective course of action is to contact Comcast customer support for assistance.

You can get in touch with them either by calling 1-800-XFINITY or using the chat feature on their website.

Final Words

If you are having issues with your Xfinity Stream app, the first thing that you need to do is update the app, then try restarting it, and verify your network connection.

If this is unsuccessful, follow the other solutions in the article to get your Xfinity Stream app working.

If the issue persists, you can contact Xfinity customer support so that they can help you find the problem and get your app working again.

Daniele Besana

Daniele Besana

Daniele is a freelancer consultant with 15 years of experience in network security, customer support, Linux and Salsa. He worked for Juniper Networks in Netherlands, providing support and consultancy on security projects across Europe and Middle-East.

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